Service & Support In an era where downtime costs thousands of dollars per minute, the traditional “call us when it breaks” service model is becoming obsolete. The industry standard is shifting toward proactive Service Level Agreements (SLAs) with remote monitoring. Modern integration firms can now remotely diagnose and patch digital audio consoles and routers before the client even realizes there is an issue. The Takeaway: Purchasing a service contract isn’t just insurance; it’s an operational necessity. Clients are encouraged to secure priority support slots now to ensure 99.9% uptime for their 2025 broadcast calendar.