Managed Services & Support

Protecting Your Investment. Ensuring Your Uptime.

At Hyperstream Systems, we believe that the installation is not the end of our relationship—it is the beginning.

Modern A/V and control systems are complex, living ecosystems. They require updates, calibration, and care to perform at their peak. A blank screen in a boardroom or a glitching video wall isn’t just a technical annoyance; it is a disruption to your business and a loss of potential revenue.

We offer comprehensive Managed Service Plans designed to minimize downtime and maximize the lifespan of your technology. We shift the paradigm from “reactive repairs” to “proactive management,” often resolving issues before you even know they exist.

The Hyperstream Service Promise

We don’t leave you in the dark. Our support clients enjoy priority access to our technicians and engineers, ensuring that when you need help, you aren’t waiting in line.

Our Core Support Solutions

We tailor our Service Level Agreements (SLAs) to fit your operational needs, covering everything from remote help-desk support to full on-site staffing:

  • Remote Monitoring & Management: Using advanced network diagnostic tools, we keep a 24/7 watch on your critical devices. If a processor freezes or a device goes offline, we receive an instant alert. often, we can reboot and restore the system remotely before your team even enters the room.
  • Preventative Maintenance Visits: Dust and heat are the enemies of electronics. Our technicians perform scheduled quarterly or bi-annual site visits to clean hardware filters, manage thermal loads, tighten cable terminations, and update firmware to the latest stable versions.
  • Priority Response (SLA): When an emergency happens, speed matters. Our contract clients receive guaranteed response times. Whether it is phone support within 1 hour or an on-site technician within 4 hours, you have a defined commitment from us to get you back online.
  • System Training & Refresher Courses: Staff turnover happens. We provide ongoing training sessions for your new employees to ensure they know how to use the technology confidently, reducing “user error” service calls.

Why an SLA is Better Than “Break/Fix”

Many companies rely on the “Break/Fix” model—waiting until a catastrophe happens to call for help.

With a Hyperstream Maintenance Plan, you gain:

  1. Predictable Budgeting: Avoid unexpected, expensive repair bills by covering labor and parts in a flat monthly fee.
  2. Extended Lifecycle: Well-maintained equipment lasts years longer than neglected hardware, improving your ROI.
  3. Peace of Mind: Your IT department is busy with cybersecurity and servers; let us handle the A/V. We act as an extension of your team, owning the audio-visual experience so you can focus on your business.